How the warranty works
What is the lifetime warranty?
The warranty applies to all our plancha - French griddle models marketed from January 1, 2020.
Each plancha - French griddle is tested, heated up and signed by the worker who assembled it.
This is a genuine guarantee of the quality of our cooking appliances!
Each plancha - French griddle is tested, heated up and signed by the worker who assembled it.
This is a genuine guarantee of the quality of our cooking appliances!
The lifetime warranty applies to the enameled cast-iron plate and stainless steel burners. This warranty applies to domestic use under normal operating conditions. Damage caused by impact, misuse or professional use is not included in the warranty.
For other parts for your plancha - French griddle and appliances purchased before January 1, 2020, please refer to the table below.
For other parts for your plancha - French griddle and appliances purchased before January 1, 2020, please refer to the table below.
How do I make a claim under the warranty?
For all warranty claims, please contact our customer service department by email (link to contact form), and attach the following items:
- Purchase invoice
- A photo of the problem
- A photo that shows your entire appliance
- A photo of the nameplate on the plancha - French griddle (located on the frame)
- For any request concerning a cast-iron plate, include a photo of the serial number on the plate (on the back of the plate, consisting of three numbers and one letter).
- Your postal address and telephone number
Our after-sales service will get back to you within 72 hours (working days).
After a diagnosis based on the documents and photos in your care file, our after-sales service will suggest the most appropriate solution:
After a diagnosis based on the documents and photos in your care file, our after-sales service will suggest the most appropriate solution:
- remote care
- or returning the appliance to our workshop
If it is necessary to send your appliance to our workshop for repair, you will receive a return slip to enclose with your appliance, and a prepaid shipping label.
Outside metropolitan France, shipping costs will be charged to the customer.
Outside metropolitan France, shipping costs will be charged to the customer.
Each request will be handled on a case-by-case basis. The return of any product for workshop testing or exchange is subject to the prior agreement of the LE MARQUIER after-sales service department.
My appliance is no longer under warranty. Can I have it repaired?
Maison LE MARQUIER is committed to fighting planned obsolescence and offers refurbishment plans to extend the life of your appliance.
The LE MARQUIER after-sales service policy is available on request from our consumer service department
